Shipping Policy - PetsWoofy

Effective date: 1 September 2026

This Shipping Policy applies to global cross-border orders placed on the official PetsWoofy website and covers order processing, delivery times, shipping coverage, fees, and logistics exceptions.

1. Processing Time

Standard orders will be shipped within 1-3 business days after payment, excluding weekends and holidays. During peak promotions or stock shortages, processing time may be extended to 3-5 business days.

Pre-order items are custom pre-stocked products and do not follow standard shipping timelines. Pre-order shipments will be completed according to the estimated shipping date displayed on the product page. Shipping dates are estimates and may be reasonably delayed by raw material availability, production schedules, or logistics arrangements. We will update the order status and are not liable to pay compensation for reasonable pre-order delays.

For pre-orders that have entered preparation after payment, please contact us to discuss cancellation. Any cancellation refund may be reduced by the actual preparation costs incurred. Buyers are entitled to a full unconditional refund if we cause a long-term severe shipping delay or discontinue the product.

2. Shipping Coverage

We provide international shipping to most countries and regions, including North America, Europe, Australia, and Southeast Asia. Remote or restricted regions may not be supported, and unavailable shipping destinations will be blocked during checkout.

3. Shipping Fees

Shipping fees are calculated automatically based on item weight, size, and destination. Free-shipping promotions may be available according to current store rules. International return shipping fees and customs duties are borne by the customer unless the return is caused by our error.

4. Delivery Time

North America and Europe: 7-15 business days
Australia and Southeast Asia: 5-12 business days
Remote areas: 15-25 business days

Delivery times are estimates and may be affected by customs clearance, weather, logistics congestion, or local policies. Such delays do not constitute a delivery breach.

5. Customs and Duties

International orders may incur import duties, VAT, and customs fees, which are the recipient's responsibility. Customs policies vary by country, and we are not liable for customs-related charges or detention fees.

6. Logistics Exceptions

Please contact support for lost, stuck, or misdelivered packages. Failed delivery, return, or loss caused by an incorrect customer address or incorrect contact information is the customer's responsibility.

7. Delivery Confirmation

Order delivery is confirmed when a logistics carrier marks the package as delivered. Post-delivery loss or damage issues must be resolved between the recipient and the carrier. Please inspect items before signing for delivery.

8. Contact Information

If you have questions or shipping requests, please contact us:

Email: service@petswoofy.com

Website operator: PETSWOOFY LIMITED

Registered office: 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom CV2 4AQ

Brand: PetsWoofy (Pet Apparel & Pet Supplies)