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Refund Policy
Effective date: 1 September 2026
This Refund Policy applies to all orders of pet apparel and pet supplies placed on the official PetsWoofy website.
1. Refund Eligibility
Refund requests are eligible within 15 calendar days after delivery for brand-new, unused items with original tags and packaging. Full refunds are offered for defective, damaged, incorrect, or missing items. For size mismatch or personal preference issues, refunds are accepted while return shipping fees are borne by the customer.
2. Non-Refundable Situations
Worn, washed, stained, odorous, or artificially damaged items; products without original tags or packaging that cannot be resold; requests submitted beyond the 15-day window; final sale items; promotional gifts; and samples are non-refundable.
3. Refund Method and Processing Time
All refunds will be returned to the original payment method. Cash and cross-account refunds are not available. After approval, please allow 3-10 business days for funds to appear in your account, depending on your bank and payment provider.
4. Partial Refund Rules
Partial refunds may be applied to set orders with partial returns, missing accessories, or damaged packaging. Full refunds are not available for items with minor artificial flaws or usage traces.
5. Order Cancellation Refunds
Orders can be cancelled for a full refund before shipment, except pre-orders that have entered preparation after payment. For pre-orders that have entered preparation after payment, please contact us to discuss cancellation. Any cancellation refund may be reduced by the actual preparation costs incurred. Buyers are entitled to a full unconditional refund if we cause a long-term severe shipping delay or discontinue the product.
6. Contact Information
If you have questions or refund requests, please contact us:
Email: service@petswoofy.com
Website operator: PETSWOOFY LIMITED
Registered office: 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom CV2 4AQ
Brand: PetsWoofy (Pet Apparel & Pet Supplies)