Privacy Policy

Effective date: 1 September 2026. Cookie information updated: 19 September 2026

This Privacy Policy applies to the official PetsWoofy website (hereinafter referred to as "our Site") and to users worldwide who visit or purchase our pet apparel and pet supplies.

1. Personal Information We Collect

1.1 Information You Voluntarily Submit

We collect personal data you provide voluntarily when creating an account, placing orders, subscribing to newsletters, or contacting customer support:

  • Full name, shipping address, country or region, postal code, and phone number
  • Email address
  • Order history, delivery details, and payment receipts. We do not store your full credit card details; payments are securely processed by third-party payment providers.
  • Messages, product reviews, pet-related photos, or other content you share with us

1.2 Automatically Collected Data

Our website and payment providers process technical information such as IP address, browser and device details to deliver pages, operate shopping features, and maintain security. Optional analytics and advertising cookies are currently disabled on this store. Details about cookies, providers and browser controls are in our Cookie Policy.

2. How We Use Your Information

We use your personal information for the following legitimate purposes:

  1. To process orders, arrange shipping, and deliver your purchased PetsWoofy pet clothing and accessories
  2. To provide after-sales service for returns, exchanges, product enquiries, and order tracking
  3. To send newsletters about new releases, promotions, and pet styling tips with your consent; you may unsubscribe at any time
  4. To improve website performance, refine product cuts and fabrics, and develop better-fitting dog apparel
  5. To prevent fraudulent transactions, secure online payments, and comply with applicable e-commerce regulations

3. Data Sharing and Third-Party Service Providers

PetsWoofy will never sell, trade, or rent your personal data to unaffiliated third parties.

We share information only with trusted service providers for essential business operations:

  1. Logistics carriers that deliver your pet product orders
  2. Authorised payment gateways that complete secure checkout
  3. E-commerce platform, email marketing, and analytics partners
  4. Official authorities when disclosure is required in response to a valid legal request

4. Cookie Policy

Our website uses cookies for shopping carts, account sign-in, payment security and remembering your cookie-notice choice. Optional analytics and advertising cookies, including WooCommerce traffic-source attribution, are currently disabled. You can manage cookies through your browser settings; blocking essential cookies may prevent some shopping features from working. See our Cookie Policy for cookie lifetimes, service providers and how to show the notice again.

5. Your Data Rights

Subject to applicable privacy laws, including the GDPR, CCPA, and other regional privacy regulations, you may have the following rights:

  1. Request access to your stored personal data
  2. Correct inaccurate personal information
  3. Request deletion of your account and personal records (the right to erasure)
  4. Withdraw consent for marketing emails
  5. Export a copy of your order and personal information

To exercise these rights, please email service@petswoofy.com.

6. Protection for Minors

Our website is intended for adult customers. We do not knowingly collect personal data from children under 16 years old. If you believe we have obtained a minor's information by mistake, please contact us for immediate removal.

7. Data Security

We apply industry-standard SSL encryption for data transmission and enforce internal access controls to reduce the risk of data leakage, alteration, or loss. No online data transmission can be guaranteed to be 100% secure, and we continually review our security measures.

8. Cross-Border Data Transfer

As a global cross-border pet brand, your data may be transferred to and stored in China, the United States, or other countries where our service providers operate. We require data handling to comply with applicable privacy legislation.

9. Updates to This Privacy Policy

PetsWoofy reserves the right to revise this Privacy Policy when necessary. Revised terms will be published on this Site. Your continued use of our website after updates indicates your acceptance of the revised version. Registered users will be notified by email of material changes where appropriate.

10. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy, please contact us:

Email: service@petswoofy.com

Website operator: PETSWOOFY LIMITED

Registered office: 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom CV2 4AQ

Brand: PetsWoofy (Pet Apparel & Pet Supplies)

Email subscriptions

If you request product news, fit tips, and offers, we store your email address, the consent wording and version, and your confirmation or unsubscribe status in our website backend. You must confirm through the email we send before your address is treated as subscribed. A mailing platform is not currently connected. You can unsubscribe using the preferences link in your confirmation email or by contacting service@petswoofy.com. An unsubscribe record is retained to help us respect your choice.